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Frequently Asked Questions

How much do you charge for delivery ?

We charge 45p a mile each way. Delivery counts as two ways and collection is the same, so for example if your venue is 15 miles from our warehouse in Tewkesbury we would charge 15 x 45p x 4 = £27 plus VAT in total.

When would you deliver and collect ?

We deliver at least one day before the event and collect at least one day after. For a weekend event we would deliver on either the Thursday or Friday and collect on the Monday or Tuesday. We will contact you the week before the event to arrange both delivery and collection days and time slots.
If you need to have delivery on a specific day we will always do our best to fit in.

Can I collect from you ?

Yes, you can collect from us but bear in mind that most of our equipment is bulky. Let us know in advance and we can advise on what size vehicle you will need.

Can I see items before I place my order ?

Yes, you are welcome to come to our premises in Tewkesbury. It’s best to make an appointment first.

What if I need to change my order ?

You can add items to your order at any time and if they’re in stock we’ll supply them. You can remove small quantities/items but there may be a charge for substantial changes unless we can re-hire the equipment.
We understand that for large functions such as weddings you may not know final numbers until a few weeks before the event, so we will accommodate small variations. We would need confirmation of final numbers 2 weeks before delivery.

Will the equipment be ready to use when it arrives ?

Yes, we check the condition of all our stock each time it returns from a hire so you can be confident that it will be ready for you to use.

What happens if something is damaged or lost while on hire ?

As the hirer, you are responsible for the equipment while it is with you. If something is lost or damaged we charge for it at the replacement cost.